Privacy Policy mrc88 — User Personal Data Protection

This Privacy Policy is issued by mrc88 and applies to all users who access or use the mrc88 platform, including the official website at mrc88.onl, the mobile app, and any related services.

As a trusted online entertainment platform, mrc88 respects the privacy of every individual who uses our services. We understand that you entrust us with your personal information, and we take that trust seriously. This policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

By registering or using the mrc88 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

Mrc88 collects various types of information depending on how you interact with our platform. The following are the categories of data we may collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, health records, or religious beliefs unless required by law.

Every piece of data we collect has a clear and legitimate purpose. mrc88 uses your personal information for the following purposes:

• Account Management: Creating, verifying, and managing your user account on the mrc88 platform, including secure login and account recovery.
• KYC & AML Compliance: Conducting Know Your Customer (KYC) identity verification and Anti-Money Laundering (AML) checks in accordance with Malaysian legal requirements.
• Payment Processing: Processing deposits, handling withdrawal requests, and ensuring financial transactions are carried out securely and accurately.
• Platform Security: Detecting, investigating, and preventing fraud, unauthorized access, system abuse, and any suspicious activity.
• Customer Support: Providing technical support and resolving user complaints effectively through multiple support channels.
• Service Improvement: Analyzing usage patterns to improve user experience, introduce new features, and optimize platform performance.
• Marketing Communications: Sending promotional information, bonuses, and special offers — only to users who have consented to receive such communications.

All personal data of mrc88 users is stored on servers within a secure and controlled environment. We use server infrastructure that complies with international security standards, with regular data backups and strict access controls.

Your data will only be retained for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations:

• Active Account Data: Retained for the duration your account is active plus five (5) years after account closure, for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years in line with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained as required by the relevant regulatory body, typically five (5) to seven (7) years.
• Technical Logs: Retained for ninety (90) days for security and incident investigation purposes.
• Marketing Data: Retained until you withdraw your consent or within three (3) years of inactivity, whichever comes first.

Upon expiry of the retention period, data will be securely deleted or anonymised using methods that meet industry standards.

Mrc88 does not sell, rent or trade users' personal data to third parties for marketing or commercial purposes. However, there are limited situations where we may need to share your data:

• Payment Service Providers: Required transaction information is shared with payment gateway providers, banking institutions, and digital wallet processors needed to handle your deposits and withdrawals.
• Game Software Providers: Minimum usage data required to operate gaming sessions with licensed game providers partnered with mrc88.
• Legal Authorities: Where required by law, court order or a relevant regulatory authority in Malaysia, we will disclose the requested information.
• KYC & AML Services: Required identity information is shared with licensed identity verification service providers to meet compliance requirements.
• Business Transfers: In the event of a merger, acquisition or asset sale, user data may be transferred as part of the transaction, with notice provided to affected users.

Mrc88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login session verification, account security, and language preferences. These cookies cannot be disabled as the platform cannot function without them.
• Performance & Analytics Cookies: Helps us understand how users interact with the platform — such as which pages are visited most often and how long is spent on them. This data is used in aggregate and does not identify individuals.
• Functional Cookies: Remembering your preferences such as preferred language, display settings, and game preferences so you don't need to reconfigure them on every visit.
• Marketing Cookies: Used only with your consent to display promotions and offers relevant to your interests and usage patterns.

You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the mrc88 platform.

As an mrc88 user, you have certain rights regarding your personal data, which we fully respect. These rights include:

Mrc88 continually invests in security infrastructure to ensure your personal data is protected at all times. The technical and organisational measures we implement include:

• Data Encryption in Transit: All communications between your browser and mrc88 servers are secured with TLS 1.3 encryption and 256-bit SSL certificates, ensuring no third party can intercept your data in transit.
• Data Encryption at Rest: Sensitive information such as passwords and financial data is encrypted using industry-standard encryption algorithms before being stored in our database.
• Internal Access Controls: Only mrc88 staff who require access to specific data to perform their duties are authorised to do so. The principle of least privilege is enforced across the organisation.
• 24/7 Security Monitoring: An automated monitoring system operates around the clock to detect and respond to any threats or suspicious activity promptly.
• Regular Penetration Testing: mrc88 conducts regular security testing by independent cybersecurity experts to identify and remediate any system vulnerabilities before they can be exploited.
• Two-Factor Authentication: mrc88's internal systems require two-factor authentication for access to user data, adding an extra layer of security.

Mrc88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or service improvements. When material changes are made, we will:

• Displaying clear notices on the mrc88 platform homepage
• Sending notifications to registered users via their registered email
• Updating the "Last Updated" date at the top of this Privacy Policy

Continued use of the mrc88 platform after any amendments take effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, the mrc88 privacy team is here to help. You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat button on the mrc88 platform.
• Email: [email protected] — We aim to respond to all privacy enquiries within two (2) business days.
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and account security.

We take every privacy inquiry and complaint seriously and strive to resolve any issues in a transparent, fair, and timely manner.